FRACTIONAL OPERATIONS LEADERSHIP
I build clarity, structure & scalability.
Systems • Process • People • Financials
ABOUT SARAH
Founders don’t need more ideas — they need clarity, structure, and an operational foundation strong enough to support their next stage of growth.
I’m a Fractional COO who partners with creative, media, and professional services companies (typically 20–150 employees) during the crucial period where opportunities are accelerating and the internal systems haven’t yet caught up.
I help founder-led teams operate with more consistency, confidence, and alignment by strengthening the four pillars of operational maturity:
✔ Systems — CRM/PSA architecture, reporting, automation
✔ Process — delivery workflows, client lifecycle, operational cadence
✔ People — roles, accountability, training, leadership alignment
✔ Financials — pricing, margins, forecasting, resource planning
My approach is calm, collaborative, and grounded in real-world experience leading operations for scaling agencies and service businesses. I focus on building clarity, structure, and operational discipline — not bureaucracy.
The result is a company that runs smoothly, serves clients consistently, supports the team effectively, and gives the founder room to lead with vision instead of firefighting.
You focus on growth and innovation. I’ll strengthen the operational foundation that makes it all possible.
If you’re a founder of a creative or services business experiencing fast growth and seeking structure, reach out — you don’t have to solve this alone.
AREAS OF EXPERTISE
Business Process
Resource Management
Business Process
Sales Operations
Resource Management
Business Process
Resource Management
Resource Management
Utilization & Capacity Planning
Utilization & Capacity Planning
Utilization & Capacity Planning
Utilization & Capacity Planning
Pricing Models
Utilization & Capacity Planning
Pipeline Management
Pipeline Management
Utilization & Capacity Planning
Pipeline Management
System Implementations
Change Management & Training
Change Management & Training
Change Management & Training
Change Management & Training
Change Management & Training
Organizational Design
Change Management & Training
Organizational Design
Client Service
Product Development
Organizational Design
Product Development
Product Development
Product Development
Recruiting
Product Development
Product Development
CLIENT ROSTER
Previous EMPLOYERS
CLIENT TESTIMONIALS
"Sarah is an incredible operations lead, uniquely attuned to the intricacies of a sales organization. I've witnessed her ability to swiftly and effectively construct organizational infrastructure that immediately drives efficiency and measurable margin improvement."
- Sharon Mussalli
CEO
NowThis
"Sarah’s deep agency operational expertise made a significant impact here in a short time. She quickly optimized critical operational functions such as contribution margin, resource management and utilization, pricing strategy, and more. Her monthly reports provided actionable insights that were instrumental in achieving our margin improvement goals and driving last year’s success."
- Tim Carr
Founder, CEO
LIFT Agency
"Sarah took the time to deeply understand our business and seamlessly integrated herself as a respected team member, earning admiration for her leadership. I highly recommend Sarah for her invaluable contributions and expertise in operational consultancy."
- Steve Alecia
CEO
Gen II Fund Admin
"Sarah's meticulous and comprehensive approach left no detail overlooked. She devoted herself tirelessly to ensure a successful software implementation. The level of operational expertise and dedication that Sarah brings to the table is truly unmatched!"
- Alex Buzby
Account Executive
BigTime / Primetric
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